Gadget manufacturers may immediately be obliged to offer improvement services for their products, from cellphones to laptops, as the right of consumers. The Ministry of Consumer Affairs has formed a committee to create a comprehensive framework of “the right to improve”, an official statement said on Thursday.
This step can change the landscape for technology maintenance, cutting costs for concedes. Unlike car makers, mobile companies often do not provide original repair options, forcing consumers to fully replace spare parts that do not work or make new purchases. This can change.
“Agricultural equipment, cellphones/ tablets, consumer goods and car/ car equipment between sectors have been identified for the right to be improved by the committee,” the Ministry said in his statement.
Consumer studies, such as the 2017 survey by Mostafa Sabbaghi from the university in Buffalo, have shown that when the technological products are shaky, most consumers replace it with a newer one because it is reliable and difficult to improve the wrong devices. Often, producers do not reveal full service information.
In the US, for example, President Joe Biden in 2021 has issued an executive order “including directions for the limitations of how technology producers can limit improvements”, according to the New York Times report.
The purpose of the new framework of the right to improve in India is to empower consumers and product buyers in the local market, an official said. It also seeks to harmonize trade between original equipment manufacturers and buyers and third party sellers.
“After being launched in India, it will be a good game-changer for product sustainability and also functions as a catalyst for the work generation through Aatmanirbhar Bharat (India Mandiri) by allowing third party improvement,” the official said.
The Committee, who met on Wednesday, felt that the technology company had to provide complete knowledge and access to manuals, schemes and software updates, the official said. “Software licenses should not limit the transparency of the products sold. Parts and tools for service devices, including diagnostic tools must be available for third parties, including individuals so that the product can be improved if there are small disturbances, “the statement said.
In the West, this is a continuous battle between the company and the activist of consumer rights, with the government more sensitive to demand for reliable improvement, not only the replacement of the wrong parts,” said Sajid Ali from the Internet Consumer Forum, Bengaluru, A Bengaluru , A Bengaluru, A Bengaluru, A Bengaluru, A Bengaluru, A Bengaluru, A Bengaluru, A Bengaluru, A Bengaluru, A Bengaluru, A Bengaluru, A Bengaluru, A Bengaluru, A Bengaluru, A Bengaluru, A Bengaluru, A Bengaluru, A, A Bengaluru, A Bengaluru, A Bengaluru Internet Bengaluru, A Bengaluru, A Bengaluru Internet Bengaluru Internet Bengaluru Bengaluru Based -Based –KE Bengaluru.